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Customer Satisfaction Is What We Strive For! Read What They Are Saying

Professor John Warren Kindt MBA, J.D., LL.M, SID

January 20, 2013

Executive Office: Customer Satisfaction

Allied Corporate Headquarters: Federal Companies

5001 U.S. Highway 30 West

Fort Wayne, IN 46818

Dear Executive Officers:

This letter is to compliment the outstanding moving expertise and efforts ofJames and

Lisa Masterson. Lisa Masterson’s inventory skills were noteworthy, as Were the manual moving skills evidenced by those moving the designated items.

Specifically, we would like to compliment the hard work of loading exercised by the

driver James Masterson and his moving associates, Mr. Ben Gray and Mr. Jason

Hageman (the latter associate being stationed with the Federal Agent in East Peoria, IL).

Mr. Masterson’s young associates, Mr. Hageman and Mr. Gray, are impressive workers.

We were amazed at the care and diligence exercised by these movers while performing

their duties. During their hard work, this team constantly made extra efforts beyond

normal expectations. They were particularly careful in wrapping items, which gave

confidence that those items would arrive at the assigned destination in good condition.

All ofthese movers performed their responsibilities with pleasant attitudes and teamwork

as they encountered difficult moving challenges. Their professionalism was outstanding.

We would also like to acknowledge the efforts of Mr. John Olson, Relocation Consultant,

Federal Companies, 401 Kenyon Road, Champaign, IL 61820 who among other good advice, recommended the Mastersons).

These employees are the type of employees that any company would quickly hire.


John Warren Kindt


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